General terms of access to the service

1. Purpose and scope

The Service allows holders of medical imaging equipment, customers and partners of Medical Logistics Europe (“MLE”) to submit and follow a quotation or buyback request (request form and “Buyback offers” portal), to view the equipment entrusted to MLE and its logistics status (customer area, logistics access by link) and to describe the equipment they wish to sell (seller portal).

The Terms of Access apply to any person who creates an account, opens an access or transmits information through one of these portals (“the User”). They are supplemented by the General Terms of Use of the website and by the Confidentiality and Data Protection Agreement, which form an integral part of them.

2. Publisher of the Service and acceptance

The Service is published by Medical Logistics Europe, EURL, 204 Avenue de Colmar, 67100 Strasbourg, France, SIRET 103 690 046 00018, contact@mleurope.fr, +33 (0)3 66 66 58 97, www.mleurope.fr.

Access to the Service is subject to the express acceptance of the Terms of Access, evidenced by the box ticked after reading the texts in full. The accepted version, its date, the IP address and the browser used are recorded. When the texts change, the new version is presented at the next sign-in and must be accepted to continue using the Service.

3. Access to the portals and account creation

• “Buyback offers” portal: account created at the User's initiative from the quotation request form; the login is the contact e-mail address, the password is chosen by the User (at least ten characters) and the account is activated with a code received by e-mail.
• Customer area: account created at MLE's invitation, activated through a personal link and then a password chosen by the User.
• Logistics access: personal link and password provided by MLE, without creating an account.
• Seller portal: personal invitation link with a limited validity period.

The User warrants the accuracy of the information provided (identity, position, facility, contact details) and undertakes to keep it up to date. Access is reserved for persons acting in the course of their professional activity and authorised to represent the declared facility.

4. Account security and two-factor authentication

Credentials are strictly personal. The User does not disclose them to any third party and takes all reasonable measures to keep them confidential. Signing in to the “Buyback offers” portal includes a second step: a one-time code sent to the account's e-mail address. The User may declare a trusted device for thirty days; they do so only on a device for their exclusive use.

Any use of the account is deemed to be made by its holder. In case of loss, theft or suspected unauthorised use, the User immediately changes their password or informs MLE at contact@mleurope.fr. Sign-in attempts are limited in number and logged.

5. Obligations of the User

• Use the Service in accordance with its purpose and the applicable regulations.
• Not attempt to access data, accounts or functions not intended for them.
• Not disrupt the operation of the Service: abusive automation, circumvention of limits, injection of malicious content.
• Not transmit unlawful, defamatory content or content infringing third-party rights.
• Respect the confidentiality of the commercial information exchanged with MLE (quotations, offers, prices, conditions).

6. Transmitted content: photos, documents, descriptions

The User may transmit photographs, documents (maintenance reports, option lists, data sheets) and equipment descriptions. The User warrants that they hold the rights required for their communication and their use by MLE for the purposes of evaluating, quoting, buying back and reselling the equipment, including the reproduction of the photographs in MLE's commercial documents, where applicable after anonymisation (facility names, logos, faces).

The content must not contain any patient data (medical images, identities, records) nor any personal data other than that of professional contacts; the User ensures that the photographed screens and documents are free of such data. Photograph metadata (location, device) is removed on receipt. MLE may refuse or remove any non-compliant content.

7. Availability and evolution of the Service

MLE strives to provide continuous access to the Service but guarantees neither its permanent availability nor the absence of errors. Interruptions may occur for maintenance, updates or security reasons, without notice in an emergency. MLE may change the features of the Service. The Service is provided “as is”; access to the portals is free of charge.

8. Suspension and deletion of access

MLE may suspend or close an access, without compensation, in the event of a breach of the Terms of Access, a security risk, prolonged inactivity or at the end of the business relationship. Access links (logistics access, seller portal, customer area invitation) have a limited validity period and may be revoked at any time.

The User of the “Buyback offers” portal may delete their own account (“My account” page) after confirmation by password and a code received by e-mail; the effects of this deletion are described in the Confidentiality and Data Protection Agreement.

9. Liability

The information displayed in the portals (statuses, dates, locations, progress) is provided for information purposes and has no contractual value; only the documents signed between the parties (accepted offers, contracts, final packing lists) are authoritative.

MLE cannot be held liable for indirect damage, loss of data or business resulting from the use or the inability to use the Service, nor for the consequences of inaccurate information transmitted by the User. MLE's liability, if established, is limited to direct and proven damage. Nothing in the Terms of Access excludes MLE's liability in the event of gross negligence or wilful misconduct, nor deprives the User of the rights granted to them by mandatory law.

10. Governing law and jurisdiction

The Terms of Access are governed by French law. Failing an amicable settlement, any dispute relating to their interpretation or performance falls within the exclusive jurisdiction of the courts of Strasbourg (France), including in the event of multiple defendants or third-party proceedings, subject to the mandatory rules applicable to consumers.

General terms of use of the website

1. Publisher of the website

The website is published by Medical Logistics Europe, EURL, 204 Avenue de Colmar, 67100 Strasbourg, France, registered under SIRET 103 690 046 00018. Publication director: the managing director. Contact: contact@mleurope.fr, +33 (0)3 66 66 58 97, www.mleurope.fr.

2. Hosting

The website is hosted by OVH SAS, 2 rue Kellermann, 59100 Roubaix, France (www.ovhcloud.com), on servers located in the European Union.

3. Purpose of the website and conditions of access

The website presents MLE's buyback, refurbishment and resale services for medical imaging equipment and gives access to the restricted portals (quotation request, buyback offers, customer area, logistics access, seller portal). Access to the portals is governed by the General Terms of Access to the Service.

The website is accessible free of charge to any user with Internet access; equipment and connection costs remain at the user's expense. The user acknowledges having the skills and means required to access and use the website.

4. Intellectual property

The website, its structure, texts, illustrations, logos, trademarks, databases and software are protected by intellectual property law and are the property of MLE or its partners. Any reproduction, representation, adaptation or extraction, in whole or in part, without prior written authorisation is prohibited and constitutes an infringement.

The equipment brands and models mentioned belong to their respective owners and are cited for identification purposes only. Content transmitted by users remains their property; they grant MLE the rights of use described in the General Terms of Access.

5. Cookies and trackers

The website only uses cookies and storage mechanisms strictly necessary for its operation: session identifier (sign-in to the portals), security token against request forgery, language preference, trusted device (at the user's request, thirty days) and application data kept locally for offline mode. These trackers are exempt from consent within the meaning of Article 82 of the French Data Protection Act and the CNIL guidelines.

No advertising, audience measurement or social network cookie is set. Fonts may be loaded from Google Fonts servers, which transmits the visitor's IP address to that provider.

6. Hyperlinks

The website may contain links to third-party websites (showcase website www.mleurope.fr, manufacturers' websites). MLE has no control over these websites and declines all liability for their content or practices. Linking to the home page of the website is free; framing of the restricted pages is prohibited without written agreement, except for the integration of the quotation request form on websites authorised by MLE.

7. Limitation of liability

MLE makes every effort to provide accurate and up-to-date information but guarantees neither the completeness, accuracy nor currency of the content, which may be modified without notice. Information on equipment (specifications, availability, indicative prices) does not constitute a contractual offer.

MLE cannot be held liable for direct or indirect damage resulting from access to the website, its use, the inability to access it or the presence of a virus or malicious program, the user having to protect their own equipment. The restricted portals are further subject to the limitations set out in the General Terms of Access.

8. Personal data

The processing of personal data carried out via the website is described in the Confidentiality and Data Protection Agreement, accessible from every page.

9. Governing law and amendment of the Terms of Use

The Terms of Use are governed by French law; any dispute falls within the jurisdiction of the courts of Strasbourg, subject to the mandatory rules applicable to consumers. MLE may amend the Terms of Use at any time; the applicable version is the one online on the date of consultation, identified by its version number and date.

Confidentiality and data protection agreement

1. Data controller

Medical Logistics Europe (EURL), 204 Avenue de Colmar, 67100 Strasbourg, France, SIRET 103 690 046 00018, represented by its managing director, is the data controller. Contact for any question relating to data: contact@mleurope.fr, +33 (0)3 66 66 58 97.

2. Data collected

• Quotation request form and “Buyback offers” portal: identity (surname, first name, position), professional contact details (e-mail, telephone), facility (name, address, telephone, website), equipment description (manufacturer, model, year, serial number, counters, condition, availability), transmitted photographs and documents, messages, password (stored in hashed form), preferences (language, notifications), one-time sign-in codes (hashed), trusted devices.
• Customer area: name, e-mail address, hashed password, language, references entered on the equipment.
• Logistics access by link: hashed password of the link, references and comments entered.
• Seller portal: name and contact details of the invited contact, equipment records, photographs and documents.
• For all portals: IP addresses, browser, dates and pages viewed, log of sign-ins and actions, version and date of acceptance of these terms.

No patient data must be transmitted. Photograph metadata (geolocation, device) is removed on receipt.

3. Purposes

• Answer quotation requests and prepare buyback offers.
• Manage accounts and accesses, authenticate users and secure the Service (two-factor authentication, attempt limits, logging).
• Provide logistics tracking of the entrusted equipment and inform customers.
• Evaluate equipment, including with an automated analysis service for photographs and descriptions.
• Notify users by e-mail of events concerning them (codes, status changes, acknowledgements).
• Maintain the business relationship, comply with MLE's legal obligations and handle requests to exercise rights.

4. Legal bases

The performance of pre-contractual measures and of the contract (quotation request, offer, logistics tracking); MLE's legitimate interest in securing the Service, preventing fraud and managing its business relationship; compliance with legal obligations (accounting, responses to authorities); consent for optional notifications, which the user may withdraw at any time in their preferences.

5. Retention periods

• “Buyback offers” and customer area accounts: until the account is deleted by the user or by MLE, then immediate deletion or anonymisation of personal data.
• Quotation requests, equipment, photographs and documents: for the duration of the business relationship and three years after the last contact; data required as evidence of transactions is kept for the statutory limitation period.
• Log of sign-ins and actions (IP addresses, browser): thirteen months; log of logistics access openings: twelve months.
• Sign-in codes: ten to thirty minutes; trusted devices: thirty days; access links: until their expiry or revocation.
• Transmitted files not attached to a request: forty-eight hours.
• Acceptances of these terms: five years after the end of the relationship, without e-mail address after deletion of the account.

6. Recipients and processors

The data is accessible to MLE's authorised staff. It is processed by the following processors, bound by contract: OVH SAS (hosting of the website and database, European Union); an artificial intelligence service for the analysis of photographs and equipment descriptions (photographs and descriptions are transmitted without the user's identity; this provider may be established outside the European Union, in which case the transfer is governed by the European Commission's standard contractual clauses); an e-mail sending service for notifications.

Data may be disclosed to the authorities where required by law. It is neither sold nor transferred to third parties for commercial purposes.

7. Your rights

You have the right of access, rectification, erasure, restriction of processing, data portability and objection, as well as the right to withdraw your consent and to define directives on the fate of your data after your death. These rights are exercised at contact@mleurope.fr or by post at the address above; proof of identity may be requested. Response within one month.

Users of the “Buyback offers” portal update their contact details (“My details” page) and preferences themselves.

8. Account deletion

The user of the “Buyback offers” portal may delete their account from the “My account” page, after confirmation by password and a code received by e-mail. Deletion results in: the erasure of the account, codes and trusted devices; the deletion of the photographs and documents transmitted from the portal; the anonymisation of their identity and messages in the quotation requests; the deletion of their contact record if it is not linked to any other operation, otherwise the anonymisation of their personal data.

The facility's data (legal entity) and the anonymised quotation requests are kept. A confirmation e-mail is sent before the address is erased. MLE performs the same deletion, on request, for the accounts of the other portals.

9. Security

MLE implements appropriate technical and organisational measures: encryption of exchanges (HTTPS), hashing of passwords and codes, two-factor authentication, attempt limits, logging, role-based access control, encrypted backups, removal of photograph metadata, content security policy. In the event of a data breach likely to result in a high risk to your rights, you will be informed in accordance with the regulations.

10. Mutual confidentiality of commercial information

The commercial information exchanged via the Service (requests, quotations, buyback offers, prices, conditions, condition of equipment, logistics information, packing lists) is confidential. Each party undertakes to use it only for the purposes of the intended or concluded relationship, not to disclose it to third parties without the written agreement of the other party and to protect it with the same care as its own confidential information, for the duration of the relationship and three years thereafter.

Information that is public, already known to the receiving party or lawfully received from a third party, and information whose disclosure is required by law or an authority, is not covered.

11. Complaints and contact

For any question or complaint relating to your data: contact@mleurope.fr or Medical Logistics Europe, 204 Avenue de Colmar, 67100 Strasbourg, France. If, after contacting us, you consider that your rights are not respected, you may lodge a complaint with the French data protection authority (CNIL), 3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France, www.cnil.fr.

This agreement may be updated; the version in force, identified by its number and date, is presented for acceptance at the next sign-in.